Cancellation and Refund

Cancellation and Refund Policy
Effective Date: 31/Jan/2024
ATPS GLOBAL PRIVATE LIMITED is committed to ensuring customer satisfaction. This policy outlines the terms for cancellation and refunds for our SaaS products, physical products, and digital products. By making a purchase, you agree to the terms specified in this policy.
1. SaaS Products
1.1 Subscription Cancellation:
Monthly Subscriptions: Customers can cancel their monthly subscription at any time by accessing their account settings or contacting customer support. The cancellation will be effective at the end of the current billing cycle.
Annual Subscriptions: Annual subscriptions can be canceled within the first 30 days for a full refund. After 30 days, cancellations will result in a prorated refund based on the remaining term of the subscription.
Trial Period: If a trial period is offered, customers can cancel their subscription during the trial period without incurring any charges.
1.2. Refunds for SaaS Products:
Refunds for SaaS products are generally not provided, except for cases where service has not been rendered as described or technical issues have prevented the use of the service.
2. Physical Products
2.1 Order Cancellation:
Customers can cancel their order for physical products within 24 hours of placing it, provided the order has not yet been dispatched.
To cancel an order, contact our Customer Support team at [info@atpsglobal.io] or [+917359589009] with your order details (Order ID, customer name, and contact information).
2.2 Returns and Exchanges:
Returns are accepted within 30 days of the delivery date. Products must be returned in their original condition (unused, unopened, and with all original packaging and tags intact).
To start a return, customers must contact Customer Support at [Customer Support Email] or [Customer Support Phone Number] to obtain a Return Merchandise Authorization (RMA) number. Products returned without an RMA number will not be accepted.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped, defective product).
2.3 Refund Processing for Physical Products:
Approved refunds will be processed within 10 business days of receiving the returned product.
Refunds will be issued to the original payment method used at the time of purchase.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.
3. Digital Products
3.1 Order Cancellation:
Orders for digital products cannot be canceled once the product has been delivered or downloaded.
3.2 Refunds for Digital Products:
Refunds for digital products are not normally provided. Exceptions may be made in the case of technical issues that prevent the product from being used as intended, provided such issues are reported to Customer Support within 7 days of purchase.
4. Non-Returnable and Non-Refundable Items
Certain items are non-returnable and non-refundable, including but not limited to:
Customized products.
Final sale items.
Perishable goods.
5. Contact Us
If you have any questions or require further assistance regarding our Cancellation and Refund Policy, please contact us:
Email: [Customer Support Email]
Phone: [Customer Support Phone Number]
Address: [Company Address]
Thank you for choosing ATPS GLOBAL PRIVATE LIMITED. We value your business and are committed to providing the highest level of customer satisfaction.